Apart Air Suspension Parts

We offer credit card, PayPal, instant bank transfer, Amazon Pay, and invoice payment. Depending on the destination country, local payment methods are also available.

We ship worldwide to over 190 countries. For more information, please see here.

Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment, so you can check the status of your delivery at any time.

For orders within Germany, the shipping time is usually 1-2 business days. Within Europe, delivery takes about 3-5 business days, depending on postal and customs processing in the destination country. For orders outside of Europe, the shipping time is typically 7-10 business days, although delays due to customs checks or longer transport routes may occur.

If your item arrived damaged, please contact us as soon as possible at 04191 - 991 30 42 or email us at info@apart-gmbh.de so we can find a solution together.

You can return your item within 30 days of receipt.

1. Fill out the return form

   Complete the return form to initiate the return process. Please include your order number and the items you want to return. The form can be found on our returns page.

2. Return the item

   Send the item back after your return is confirmed. You will receive all necessary return information, including the address and return conditions. Please ensure the item is securely packaged to avoid damage during transport.

3. Refund of the purchase amount

   Once the item has been received and inspected, we will process the refund. The amount will be refunded to the original payment method within 7 days. You will receive a confirmation once the refund is complete.

Please send the item to be claimed, adequately stamped, to APART GmbH, Leibnizstraße 2a, 24568 Kaltenkirchen. The warranty is 2 years from the start of the purchase contract.

We offer a 3-year warranty on selected products. All items of our brand APART come with a 3-year warranty as standard.

Warranty process:

1. Check warranty eligibility:

   Verify if the replacement part is marked as "warranty covered." If this is unclear, please contact our support team.

2. Identify defect:

   Determine if the item is being claimed due to a manufacturing defect. Damage caused by improper handling, misuse, or installation errors is excluded from the warranty.

3. Contact us:

   Report the warranty claim to Apart GmbH within 30 days after detecting the defect. This can be done by email or through our contact form.

4. Submit product and receipt:

   Return the defective item with the purchase receipt and a description of the defect. We recommend sending the product in its original packaging. Be sure to include vehicle information (e.g., installation date and mileage) as well.

5. Warranty assessment:

   We will assess the defect and decide if the item should be replaced. If the item is unavailable, we will offer an equivalent replacement part.

6. Exchange:

   If the warranty claim is approved, the item will be exchanged free of charge.

7. Remaining warranty on exchange:

   If the item is exchanged under warranty, the remaining warranty of the original product applies, not a new warranty.

8. Liability limitation:

   Our liability is limited to the purchase price of the product. Further claims are excluded.

9. Legal rights:

   Your statutory warranty rights remain unaffected, even if you make a warranty claim.

10. Changes to warranty terms:

    We reserve the right to change the warranty terms at any time without prior notice.