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Have more questions? We have more answers!

You can find all the information here regarding payment, shipping, delivery, tracking,
returns of products, and technical articles. If you have a question that is not listed here,
please feel free to contact our Support.

Easy cancellation. Return goods without worry

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Step 1

Fill out the cancellation form.

Fill out the cancellation form to start the return process. Provide your order number and the items you wish to return. You can find the form on our cancellation page.

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Step 2

Return the item.

Send the item back after confirming your cancellation. You will receive all the necessary return information, including the address and return conditions. Ensure that the item is securely packed to prevent damage during transport.

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Step 3

Refund of the purchase amount.

Once the item is received and inspected, the refund process will begin. The amount will be credited to the original payment method within 7 days. You will receive a confirmation once the refund is complete.

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Unbelievably Informative. Everything about Chassis Technology

Blog 1

What is an OE Number?

Automobile manufacturers designate each part with a unique article number, the OE number.

Read More
Blog 2

How to identify a Defective air spring?

If the air spring is defective and you decide to replace it, there are many installation instructions to consider.

Read More
Blog 3

What is a Key Number (KBA, HSN/TSN)?

The chassis number makes it possible to view all spare parts of the vehicle.

Read More
Blog 4

Symptoms of a Defective Air Strut

The air struts of a vehicle are among the most important parts for comfort and safety.

Read More
Blog 5

Symptoms of a Defective Compressor

If the compressor is defective, it cannot inflate the air springs sufficiently or at all.

Read More

Order and Shipping

What payment methods are offered?
We offer credit card, PayPal, instant bank transfer, Amazon Pay, and invoice payment. Depending on the destination country, local payment methods may also be available.
To which countries are orders shipped?
We ship worldwide to over 190 countries. For more information, please click here.
My invoice is missing?
We automatically send invoices to your registered email address after handing over to the shipping provider. In some cases, your invoice may accidentally end up in the spam folder.
How long is the shipping time?
The shipping time for orders within Germany is usually 1-2 working days. Within Europe, delivery takes about 3-5 working days, depending on the respective postal and customs processing in the destination country. For orders outside Europe, the shipping time is on average 7-10 working days, with possible delays due to customs checks or longer transport routes.
Where can I find my tracking number?
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment, so you can always check the current status of your delivery.

Complaints and Returns

I have not received my goods, what should I do?
Contact us by phone at 04191 - 991 30 42 or send us an email at info@apart-gmbh.de. Please provide your invoice or order number or, if applicable, the tracking number.
Who bears the return shipping costs?
The return shipping costs are borne by the consumer unless the delivered goods do not match the order or are defective. In such cases, the seller bears the return shipping costs.
How is the purchase price refunded?
Refunds are processed by us using the original payment method you used for the purchase. Depending on the payment method and payment service provider, the refund process may take several days.
My goods arrived defective?
If your goods were delivered defective, please contact us as soon as possible at 04191 - 991 30 42 or send us an email at info@apart-gmbh.de so we can find a solution together.
I want to return my item, what is the process?
You have the option to return the goods to us within 30 days of receipt.

  1. Fill out the return form

    Fill out the return form to start the return process. Provide your order number and the items you wish to return. The form can be found on our returns page.

  2. Return the item

    After confirming your return, send the item back. You will receive all necessary information for the return, including the address and return conditions. Make sure the item is securely packaged to avoid damage during transport.

  3. Refund of the purchase amount

    Once the item has been received and checked by us, the refund of the purchase amount will be processed. The amount will be transferred within 7 days to the original payment method. You will receive a confirmation once the refund is complete.

How do I file a complaint?
To file a complaint, we ask you to first contact us. This way, we can better assess the situation together and clarify any misunderstandings early on. Often, a defect is not due to the part itself but is a symptom of another cause. We are happy to review this with you. Our team is available to discuss the case and find a solution. If necessary, we will recommend alternative solutions or further steps to resolve the issue quickly.
How long does the complaint process take?
As a retailer, we have limited options to inspect returned goods ourselves. For this reason, the goods are generally thoroughly examined by the manufacturer. We have no influence on this processing process. Typically, a complaint is resolved within 4-6 weeks.

Warranty and Guarantee

Do your items come with a warranty?
Selected products come with a 3-year warranty. All items from our APART brand come with a 3-year warranty by default.
What is the warranty process?

  1. Check warranty claim:

    Check if the replacement part is marked as "with warranty." If this is unclear, please contact our support.

  2. Identify defect:

    Determine if the item needs to be claimed due to a manufacturing defect or fault. Damage caused by improper handling, misuse, or installation errors is excluded from the warranty.

  3. Contact us:

    Report the warranty claim to Apart GmbH within 30 days of identifying the defect. This can be done via email or our contact form.

  4. Submit product and proof:

    Send the defective item along with the purchase receipt and a description of the fault back to us. We recommend shipping the product in its original packaging. Make sure to include information about the vehicle (e.g., installation date and mileage).

  5. Warranty inspection:

    We will inspect the defect and decide whether the item will be replaced. If the item is not available, we will offer you an equivalent replacement part.

  6. Replacement:

    If the warranty claim is confirmed, the item will be replaced free of charge.

  7. Remaining warranty after replacement:

    If the item is replaced under warranty, the remaining warranty of the original product applies, not a new warranty.

  8. Liability limitation:

    Our liability is limited to the purchase price of the product. Further claims are excluded.

  9. Legal rights:

    Your statutory warranty rights remain unaffected, even if you make use of the warranty.

  10. Changes to warranty terms:

    We reserve the right to change the warranty terms at any time without prior notice.

The customer account for full control

Make it more convenient and become a part of Apart. Your customer account helps you keep full control.

Do you have questions or need purchase advice?

Our highly motivated team is available from Monday to Thursday between 08:00 - 17:00 and on Fridays between 08:00 - 15:45. You can reach us by phone at (0)4191 - 991 30 42 or by email at info@apart-gmbh.de.